How does rental work?
Why not just buy textbooks and resell them after use?
How much does it save?
Can I write or highlight in my book?
Receiving my book
What happens if lose my book?
Are there any late fees?
What happens if I damage my book?
What happens if I want to keep the book?
My book hasn’t arrived what do I do?
My coupon didn't work
What is Zookal's Operating Hours?
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Textbook rental is a simple, new, revolutionary idea that is already saving University students millions of dollars annually across the globe. Simply order your textbooks, have them delivered (or pick them up), use them for when you need and return when done! It’s an easy, sure fire way to save money without the hassle and financial guesswork involved in trying to resell your textbooks at the end of semester.
Did you know that most Australian university students are essentially already partaking in book rental? Think about it, when you buy a textbook at the beginning of the semester and then sell it at the end, essentially you are only paying for the time used by you. During this time you are also trying to keep the book neat for re-sale. This is essentially rental, however buying and selling comes with the added risk of not being able to sell your books. In a three year degree buying and selling will most likely never accumulate to the same level of saving as through renting, if not purely from the lack of consistency. That’s why we thought, why not rent?
Did you know that in a three year degree the average student will spend as much as $3300 on textbooks? A student who rents throughout the term of their course could therefore spend thousands of dollars less than a student who buys. Obviously this margin is smaller when compared to those who buy second hand, or those who attempt to sell their books at the end of semester, however in the majority of cases rental is still cheaper in the long run due to its consistency.
Although writing is not allowed in rentals, students can highlight the text. If you do accidentally write in the book don’t panic, just leave a note when you return the title and as long as it is still reusable you will not be charged.
Once you have ordered your book, you will receive a confirmation of your order.
You will then receive your book in 1-3 days after your order has gone through! Easy.
In the event that you lose your book you will be charged the difference from the price of the rental to the RRP of the book.
Late fees will be incurred after the due date, which is usually a week or two after the end of semester. In this case you will be charged $10 per week after that; however we still offer free pickup at these times. Customers may also be charged if they organise a pickup and are not there at the designated time.
In some cases damaged books may be repaired, in which case the customer will not be charged. However if the book is damaged beyond repair or is otherwise unfit for future use the customer may be charged the remainder of the retail price, in which case they can keep the book.
If you decide at some point in your rental that you wish to purchase the book you may do so, in which case you will be charged the remainder of the retail price. Our purchase prices often include a discount depending on the title.
If you have not received your book after 1-3 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book is in. If there seems to be a delay, please contact us here and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.
Have you tried entering your copon in the "Discount Codes" textbox on the "Shopping Cart" page and then pressing the "Apply Coupon" code? Once you do that, a message should appear at the top of the page saying if the coupon was valid or not.
If the coupon wasn't valid, it may have expired already. If that isn't the case, please contact us here about it and we will have a look at why it didn't work.
If your coupon gave you a price discount, you will see it on the same page just above the "Grand Total" text.
If you got a coupon that has free shipping, you will get an option on the 2nd page of the "Checkout" for free shipping which you need to select.
In our peak periods we are open 7 days a week:
- 30th of July to the 20th of August
- 27th of Febuary to the 19th of March
In off peak periods please order prior to peak periods to avoid delays.